Effective Date: February 10, 2026 Last Updated: February 10, 2026
1. Introduction
Mise En Place ("we," "our," or "us") operates the Mise En Place restaurant operations management platform,
including the website at pointofproductionsoftware.com and the Mise En Place mobile application
(collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose,
and safeguard your information when you use our Service.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
Name (first and last)
Email address
Username and password (encrypted)
Restaurant name and business information
Role and position within your organization
2.2 Operational Data
Through your use of the Service, we process:
Task and workflow management data
Recipe and menu information
Inventory and ordering records
Staff scheduling and assignment data
Documents and standard operating procedures you upload
Communication messages within the platform
2.3 Automatically Collected Information
Device information (type, OS version, unique device identifiers)
Usage data (features accessed, pages visited, actions taken)
Log data (IP address, browser type, timestamps)
Push notification tokens (if notifications are enabled)
2.4 Biometric Data
If you enable biometric authentication (Face ID or Touch ID), the biometric data is processed
entirely on your device by the operating system. We do not collect, store, or transmit any
biometric data to our servers.
3. How We Use Your Information
We use the collected information to:
Provide, maintain, and improve the Service
Process transactions and manage your account
Send notifications about tasks, workflows, and platform updates
Enable offline data synchronization between devices
Generate analytics and reports for your restaurant operations
Provide customer support
Detect and prevent fraud or security issues
Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
Service Providers: Third-party companies that help us operate the Service
(cloud hosting, payment processing, email delivery, analytics)
Within Your Organization: Other users in your restaurant as permitted by
your administrator's role-based access settings
Legal Requirements: When required by law, court order, or government request
Business Transfers: In connection with a merger, acquisition, or sale of assets
PostHog/Sentry: Product analytics and error tracking
5. Data Storage and Security
Your data is stored on secure servers hosted by Amazon Web Services (AWS) in the United States.
We implement industry-standard security measures including:
Encryption in transit (TLS 1.2+) and at rest (AES-256)
JWT-based authentication with token rotation
Role-based access control (RBAC) with Owner, Manager, and Staff permission levels
Regular security audits and vulnerability assessments
Automated backups with point-in-time recovery
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service.
If you delete your account, we will delete or anonymize your personal information within 30 days,
except where retention is required by law or for legitimate business purposes (e.g., fraud
prevention, legal compliance).
7. Your Rights
Depending on your location, you may have the right to:
Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request your data in a portable format
Opt-out: Disable push notifications, marketing communications, or analytics
To exercise these rights, contact us at privacy@pointofproductionsoftware.com.
8. Children's Privacy
Our Service is not intended for individuals under 16 years of age. We do not knowingly collect
personal information from children. If we become aware that we have collected data from a child,
we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by
posting the updated policy on this page and updating the "Last Updated" date. Your continued
use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: